Agents that read, decide, and act, with a person one click away.
Agents that answer from your data and use only the tools you approve. Anything irreversible waits for approval. We test each one against your own past cases before it meets a customer.
Examples we've shipped in this category.
Inbox and ticket triage
Reads every incoming message, drafts the reply, files the ticket, and routes the hard ones to the right person with context attached.
Support agent that looks things up
Answers from your help center, order history, and billing data, cites its sources, and escalates refunds and account changes.
Research and briefing agents
Prepares account briefs, competitor summaries, or weekly ops updates from your systems and the web, on a schedule.
Voice agents for scheduling and intake
Answers the phone, books or moves appointments in your calendar, and collects intake details, with a warm handoff to staff.
Finance operations agents
Matches invoices to purchase orders, chases missing approvals, and prepares reconciliations for a human to sign off.
Sales operations agents
Adds detail to leads, scores them against your ideal customer, drafts outreach, and keeps the CRM accurate without a rep touching it.
The same discipline every time.
- 01
Define the job and its boundaries
What the agent may read, what it may do on its own, and what always waits for a person. This becomes the tool list and the approval policy.
- 02
Build the evaluation set first
An evaluation set is a collection of real past cases with known right answers. We pull 200 to 500 from your systems and label the correct outcome. Nothing ships until the agent clears the pass mark you set on that set.
- 03
Connect it to your data and give it tools
The agent looks things up in your docs and records. It gets narrowly scoped tools that check their inputs. Every action is logged with the reasoning behind it.
- 04
Shadow mode, then supervised, then live
The agent drafts without sending. Then it sends with approval. Then it acts on its own for the cases it has proven it handles. You decide each step up.
Deliverables
- The agent, deployed in your infrastructure with your AI model keys
- An evaluation set and a scorecard you can re-run after any change
- Approval interfaces where your team already works (Slack, email, or a queue)
- A tracing dashboard: every run, every tool call, every cost
- A monthly cost estimate for AI model and tool usage
- Team training, an operator runbook, and 30 days of support
Tools we reach for
Chosen per engagement. If you already run something that fits, we build on it.
Questions we get about ai agents.
How do you stop the agent from making things up?
What does it cost to run each month?
Which models do you use?
What if it gets something wrong after launch?
Tell us what your team still does by hand.
One paragraph is enough. We reply within a business day with questions or a time for a 45-minute call.